Refund Policy

We want every order from WHEELER'S FOOD to be perfect. If something went wrong, we're here to fix it. This policy explains when refunds or replacements are available.

When You Can Get a Refund or Replacement

• Wrong item received: if you received an item you did not order.
• Missing item: if part of your order is missing from delivery.
• Quality issue: if the food is not prepared to our usual standard.
• Undelivered order: if your order was charged but never delivered.

How to Request a Refund

• Contact us within 24 hours of receiving your order.
• Provide your order number and a description of the issue.
• Where possible, share a photo so we can resolve the matter quickly.

Refund Process

• Once approved, replacements are arranged or refunds are issued to the original payment method.
• Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

Non-Eligible Cases

• Orders where the customer provided incorrect delivery details.
• Issues reported more than 24 hours after delivery.
• Orders that were confirmed and prepared correctly but not collected on time.